Privacy policy.

Last updated: September 21, 2026

What we collect

When you submit the contact form or call us, we collect the information you provide: name, phone, email, address or city, and a description of what you need. If you call, we also keep the audio of the message you leave and its written transcript. We use that information to return your call or email and to arrange service.

Calls are recorded

Calls to (804) 701-6752 are answered by a recorded line. A recording notice plays before the message begins. Your message is recorded and transcribed so we can call you back and pass the details to a tow operator. Virginia is a one-party consent state, so we are not required to give that notice, and we give it anyway. If you would rather not be recorded, use the contact form below instead.

How we use it

We use your information to respond to your request, dispatch an operator, and send any follow-up related to the job. We do not sell your contact information. We do not share it with third parties except where required to complete the service (for example, the tow operator or roadside partner we dispatch to your location).

Analytics and cookies

We use Google Analytics 4 to understand which pages are useful to visitors. It loads only after you click Accept on the cookie banner. Until you do, no analytics cookies are set and no data is sent to Google.

When you accept, Google Analytics sets cookies in your browser, including _ga and _ga_<id>, used to tell repeat visits apart and measure how the site is used. These cookies last up to two years. Google processes this data on our behalf. We have enabled Google Consent Mode, so analytics stays off until you opt in. We do not use this data to identify you personally and we do not sell it.

Your privacy rights

You can request a copy of any personal information we have about you, correct it, or ask us to delete it. Send the request through our contact form and write "privacy request" in the message, or call (804) 701-6752 and say so on the message. The contact form is the channel we monitor, so it is the fastest way to reach us. We will not discriminate against you for exercising these rights.

You can opt out of analytics in three ways: click Decline on the cookie banner, use the Your privacy choices link in the footer to re-open the banner and withdraw consent at any time, or enable Global Privacy Control (GPC) in your browser. When your browser sends a GPC signal, we treat it as a decline automatically and never load analytics.

Contact

Questions about this policy? Send them through our contact form or call (804) 701-6752.