Get as far right as you can on I-64, hazards on, people behind a barrier. Then say eastbound or westbound and the last exit you passed. Short Pump towing after an I-64 stall starts with that pin, not a mall address. Quick Tow Richmond takes the message on a recorded line 24/7 and matches you with independent licensed operators who bill you directly.
Pinpoint your I-64 direction and nearest exit
Short Pump grew from a rural crossroads into Henrico’s busiest retail corridor after Short Pump Town Center opened, the open-air mall that still anchors West Broad Village. The I-64 and SR-288 interchange dumps commuter and shopping traffic into that corridor. A stall on the interstate is a different pickup from a stall in the Town Center lots.
On I-64, say eastbound toward Richmond or westbound toward Charlottesville. Give the last exit you passed. If you can see a mile marker, read it. A phone pin can land on the opposite carriageway of a divided interstate. Add the shoulder side in words.
If you already left the interstate and sat down in a Town Center field, say which entrance and which store you can see. Those lots pond hard in a summer downpour. Overnight stalls in those fields are a routine abandoned-vehicle call type here, which is a different path than a breakdown you are standing next to.
This is not the downtown I-95 overlap. That checklist lives in broke down on I-95 in Richmond. Henrico West is I-64, SR-288, and West Broad.
Move people out of traffic before you call
Stay belted if you are still in a live lane. If you made the shoulder, exit on the passenger side and get behind the guardrail. On highways with four or more lanes, Va. Code § 46.2-861.1 is Virginia’s move-over rule for stopped vehicles with flashing lights. Other drivers are supposed to change lanes or slow down. Do not count on that. Keep people off the white line.
If anyone is hurt, or the car is blocking a travel lane, call 911 first. Check 511 Virginia for incidents on I-64 while you wait in a safe spot.
Leave the pin slowly on our recorded line at (804) 701-6752. A recording notice plays first. Virginia is a one-party consent state for recording a call under Va. Code § 19.2-62.
Decide whether roadside help may be enough
VDOT’s Safety Service Patrol runs free tire changes using your spare, fuel, jump starts, radiator water, and help arranging a tow on I-95, I-64, and I-295 from 5:00 a.m. to 9:00 p.m. Overnight I-95 coverage runs from the I-295 interchange at mile 84 in Hanover County to Route 10 at mile 61 in Chester. That overnight segment is I-95, not I-64. After 9:00 p.m. on I-64 in Short Pump, plan on arranging a private operator.
A flat, an empty tank, or a dead battery may finish on the shoulder if the car then drives. A wheel that will not turn, a car that will not go into neutral, or damage from a hit needs a tow. Newer, higher-value vehicles are common in this corridor. All-wheel drive and sensitive electronics are why operators here often prefer a flatbed over a wheel-lift. Say the drivetrain when you call.
Roadside work is the roadside assistance hub. Moving the car is emergency towing.
Choose a West End destination before dispatch
Pick the drop-off before a truck is assigned. Mileage starts at the hook. A shoulder pickup to a house in Short Pump or a shop off West Broad stays in Henrico West. The same pickup downtown, to Midlothian, or toward Charlottesville is a longer run. If you are far from home on I-64, long-distance towing may be the right conversation. For the shop-versus-home choice, read tow to a nearby shop or take the car home.
Call the shop. Confirm it will accept a drop tonight, or that it has a night key-drop. Town Center and West Broad Village gates and lot hours belong to the property, not to the wrecker.
We do not name an unverified shop. Ask the operator for a destination that will take the car, then confirm it yourself.
Confirm the full charge with the operator
Ask for one total before you accept. That figure should include the hookup, mileage to the destination you named, and flatbed or dolly work if the car will not roll. Then ask what would change it.
Quick Tow Richmond publishes a standard light-duty hookup fee of $105. That’s our published rate. The operator who runs the truck bills you. Miles, the vehicle, and whether the pickup is a live I-64 shoulder all move the total.
Keep that $105 apart from Virginia’s legal ceilings. For a passenger car towed without consent from private property, Va. Code § 46.2-1233.1 caps the hookup at $210. A tow you request from I-64 is priced by the operator. Short Pump is in Henrico County. Richmond’s City Code § 27-302 ceilings apply in Richmond.
The Short Pump towing city page covers the mall corridor. When you are on the I-64 shoulder, call with eastbound or westbound, the last exit, and whether the car rolls.
Frequently asked questions
Does VDOT’s patrol cover I-64 in Short Pump at 2 a.m.?
Daytime coverage on I-64 runs 5:00 a.m. to 9:00 p.m. The overnight Richmond-area patrol route described in our claims file is I-95 between mile 84 and Route 10, not I-64. After 9:00 p.m., arrange a private operator.
Should I wait in the Town Center lot instead of the shoulder?
If the car can still move, a lot is safer than a live shoulder. If it cannot move, stay behind a barrier and give a precise I-64 pin. Do not cross travel lanes on foot.
Who sets the price?
The operator. Our published standard light-duty hookup is $105. Ask for the full charge with mileage to the West End drop-off you named before you accept.